Frequently Asked Questions

How do I remove myself from webinar calendar invitations?
Simply complete this form:

How Can I Contact the HealthySimulation.com Team?
Visit our Contact Us page.
Do your learning events provide Continuing Education contact hours?
Some HealthySimulation.com course do provide Contact Hours from the California Board of Registered Nurses Continuing Education Provider License #17566, after you complete the associated video presentation and the required feedback survey. Upon completion of the learning materials, you will be able to download the certificate of completion for a certain number of Contact Hours specified on the main page of the course or webinar.
The event I want to register for says it is currently closed, what should I do?
Please complete this form to be notified the next time the course is available.
Can I share access to my learning materials with others from my institution?
Each enrollment is limited to the person who registered it, and any downloadable certificates will only be available in the name of the person who purchased access. However, the buyer is welcome to invite others within their immediate team to join them in watching the course / webinar presentation together at the same time.
What technology do I need to watch the course?
Usually just an up-to-date web browser such as Google Chrome and a strong internet connection is all that is required. However, some users may need an up-to-date Zoom client to watch live Q&A sessions. Presenters will need the latest Zoom Client and their presentation display software.
What if the course does not meet my expectations?
All HealthySimulation.com LMS content has a 30-Day Money Back Guarantee. If any product does not meet your expectations, simply email us at support@healthysimulation.com and we will provide a full refund without exception! 
What is your refund policy?
Our refund policy for our various services and offerings are as follows:

30-Day Money Back Guarantee: If for any reason you’re not satisfied with your purchased product, simply e-mail support@healthysimulation.com during your first 30 days and we will refund your money, no questions asked.

Monthly & Annual Subscriptions: Following the first 30 days, subscriptions may be canceled at any time, and customers will have access to their account until the subscription period concludes. No refunds will be provided following the first 30 days.
Where can I read more about your official legal notices and requirements?
I still need help, how can I contact your support team via email?
Sure thing, you can email us at support@healthysimulation.com and we will get back to you right away!